Experience
Senior Information Architect
Razorfish
(Public Company; Marketing and Advertising industry) July 2010 – Present
- Clients include: T. Rowe Price, MetLife, Prudential, EMC.com (EMC World launch & CMS UX implementation), American Red Cross (intranet redesign) and Ford (MyFord Touch and MyLincoln Touch Owner Support Site). Long-term subject matter expert on the SYNC hands-free voice-control system, and primary UX designer for the initial MyFord and MyLincoln Touch owner support site–with cross-linking and social media strategy. Also solved integration issues within the Ford web ecosystem with the Ford Owner, Vehicle and Corporate sites over 1.5 years.
- I am also a subject matter reference on e-learning projects, for global and cross-cultural UX research, and on media and entertainment interfaces relating to user-generated content, social media, and RSS and other forms of syndication and publishing.
Information Architect
Razorfish
(Public Company; Marketing and Advertising industry) May 2008– July 2010 (2 years 3 months)
- Work on large-scale Web projects, including the Ford corporate site, Ford.com, Auto Shows, Ford SYNCmyride.com, and CondeNet’s Webby award-winning Style.com (with Vogue magazine site), and redesign of Disney’s ESPN.com (winner of two Webby awards).
- Handled a range of user research and business analyst duties, including gathering and documenting business requirements, persona and scenario development, use case and transaction flows, feature and bug tracking, user stories, and Agile/Scrum specifications.
Chris has 3 recommendations (1 manager) including:
- Marisa Gallagher, Director, User Experience, Avenue A – Razorfish
- Tathagata Samanta, Functional Analyst, Razorfish
Functional Analyst
Avenue A | Razorfish
(Public Company: 1001-5000 employees: MSFT: Marketing and Advertising industry) January 2007– May 2008 (1 year 5 months)
- Work on large-scale Web projects, including CondeNet’s social media/creative multimedia scrapbooking site for teenage girls, Flip.com, the financial magazine site Portfolio.com, and Disney’s ESPN.com.
- Worked on Facebook Application development on one-year anniversary of Flip. Gathered and documented business requirements, create functional specifications. Organized and structured central intranet wiki for site features and supporting materials. Collaborate with design, technology, and user experience teams on site interaction design features and functionality.
Writer
(Public Company: 10,001 or more employees: TWX; Broadcast Media industry) August 2001 – December 2006 (5 years 5 months)
- Started one month before 9/11 & wrote the on-screen 2-deck headline “ticker” from 2001-2003, through some of the most intense breaking news in recent history.
- Cyberculture/cult media columnist for HLN on CNN.com, 2002-05: BuzzFactor, HotWired.
- Developed intranet HLN blog on spec, 2003. Project reborn for entire CNN newsgroup, 2006.
- Freelanced CNN’s “Anderson Cooper 360” April 2004. Completed copy editor training.
Chris has 3 recommendations (1 manager, 1 co-worker, 1 partner) including:
- Herb Sierra, Editorial Manager CNN Headline News, Turner Broadcasting, Atl, GA
- Art Harris, Owner, Busystreet Productions LLC
- Al Matthews, Writer, CNN Headline News
School of Journalism, University of Montana
(Educational Institution: 501-1000 employees: Higher Education industry) August 2005 – December 2005 ( 5 months)
- Taught one-semester endowed visiting professorship, including seminar on weblogs and citizen journalism movement, while on leave from CNN.
- Co-advisor to student newspaper, directing the RSS-based redesign of CMS and its online edition.
- 300+ attended public lecture on warblogs vs. traditional journalism delivered for the endowment.
Chris has 1 recommendation (1 co-worker) including:
- Prageeta Sharma, Director of the Creative Writing Program, University of Montana, Missoula
Assistant Professor
Clemson University
(Educational Institution ; 1001-5000 employees ; Higher Education industry) August 1998 – May 2002 (3 years 10 months)
- Department of English, MA in Professional Communication Program, Clemson University, Clemson, SC.
- Specialties: Visual Communication, New Media and Web Design, Interaction Architecture and Usability, Professional Communication, Pilot Laptop Program.
- Taught graduate seminars in Visual Communication, Rhetoric of Web Publishing, Writing for Electronic Media; Undergraduate courses in Professional/Technical Communication, Laptop Composition, Honors Composition, Writing for Electronic Media, Writing to the World Wide Web.
Chris has 2 recommendations (1 co-worker, 1 partner) including:
- Lorien Patton, Artist, Freelance
- Bernadette Longo, Assistant Professor, English, Clemson University
Director, PSA Interactive Resources Studio: Sponsored Research Grant
Clemson University Public Service Activities
(Educational Institution ; 1001-5000 employees ; Online Media industry) May 1999 – May 2001 (2 years 1 month)
- Received $100,000 grant over 3 school years to create and direct the PSA Interactive Resources Studio for Clemson Public Service Activities (1998-2001).
- As Director, implemented redesign of the PSA web portal and about a dozen PSA client sites with staff of graduate assistants and undergraduate programmers.
- Implemented formal usability study post-launch with coded video data. Hosted and directed other grant-funded, nationally-published graduate thesis usability studies.
Computer Consultant
Cisco Systems (Albany, NY office)
(Public Company ; 10,001 or more employees ; CSCO; Computer Networking industry) May 1997 – December 1997 ( 8 months)
- Created Excel database for the NYS government contract; planned and designed local node of the Cisco Web behind a firewall for NYS contract price list, demo inventory, and promotions. Set up demo web server.
Graphic Designer
Rensselaer Polytechnic Institute, School of Architecture Lighting Research Center
(Educational Institution ; 1001-5000 employees ; Publishing industry) January 1996 – May 1997 (1 year 5 months)
- DTP for research publications & large posters.
- Technical schematics, photo-editing, illustration.
- Poster designs won Society of Technical Communication award.
Grad Research, Marketing, and Teaching Assistant (while completing Ph.D.)
Rensselaer Polytechnic Institute
(Educational Institution ; 1001-5000 employees ; Research industry) August 1993 – May 1997 (3 years 10 months)
- Marketing and Recruitment Grad Assistant: Electronic Media, Arts, and Communication (EMAC Program). Rensselaer Polytechnic Institute, Troy, NY. (1995-96) Marketing and Recruitment, Lead Web Designer. Won RPI Founders’ Award for work with EMAC (highest award given at the university).
- Teaching Assistant: Language, Literature and Communication, Rensselaer Polytechnic Institute, Troy, NY. (1994-96) Courses: Expository Writing (pilot course for computer-assisted teaching), Writing for Electronic Media, Writing to the World Wide Web (new courses I developed), computer workshops for faculty.
- Research Assistant: Language, Literature and Communication, Rensselaer Polytechnic Institute, Troy, NY. (Fall 1993) NSF-funded Design Conference Room for Computer-Supported Collaborative Work.
Web Consultant
(Public Company ; 10,001 or more employees ; UIS; Online Media industry) July 1995 – July 1995 (1 month)
- Seminar / Site Workshop for the UNISYS Transportation Sector Marketing Group, Bluebell, PA. (July 1995) 1-day seminar to help TMSG overhaul web site for graphical competitiveness, nonlinear design, and high-end functionality.
- Prepared formal recommendations after session.
Tenure-track Instructor
(Educational Institution ; 1001-5000 employees ; Higher Education industry) August 1990 – May 1993 (2 years 10 months)
- English Dept. Courses taught: Newswriting, Reporting, Feature Writing, Photojournalism, Photo Editing, Honors Composition, and First-year Composition.
Chris has 1 recommendation (1 partner) including:
- Lisa Dickert Flournoy, Writer & Researcher, Freelance
News Photographer
Northwest Arkansas Times Thomson Corporation daily newspaper.
(Public Company ; 501-1000 employees ; TOC; Newspapers industry) January 1989 – December 1989 (1 year)
Photographer II (Dept Manager)
University of Arkansas Division of Information, Photo Services
(Educational Institution ; 1001-5000 employees ; Media Production industry) January 1986 – August 1988 (2 years 8 months)
- University photographer of record at major functions and events.
- Shot for viewbook & marketing materials, most university publications and press releases.
- Produced and wrote feature stories to go with photo essay press releases.
- Managed staff, studio and darkroom. Handled budget and interdepartmental billing for campus service offerings.
Contract Reporter and Photographer
(Privately Held ; 1-10 employees ; Newspapers industry) September 1985 – August 1986 (1 year)
Reporter, Photographer, Darkroom Production
Frontiersman & Valley Sun newspapers (Mat-Su Valley, Alaska bi-weekly)
(Privately Held ; 51-200 employees ; Newspapers industry) November 1977 – August 1985 (7 years 10 months)
- Regular stringer, sports and community activities: 1977-1980.
- Ad paste-up: 1980.
- Full-time general assignment reporter, photographer, darkroom tech (photos, half-toning, shooting full page negs on a stat camera, and burning plates): June 1985-September 1985. Fully trained on the early Compugraphic computer typesetters.
















